Cancel account

  • Unknown's avatar
    hauteandsole · Member ·

    I have two accounts – vanitymakeupandlashes and then also HAUTEANDSOLE
    I want HAUTEANDSOLE to stay active but I would like to cancel vanitymakeupandlashes please as I do not use it
    I don’t even know the login details for that account anymore to even access it
    When I click the site name on the email you sent me, it keeps taking me to HAUTEANDSOLE instead so I don’t want to delete or cancel anything in case as HAUTEANDSOLE is my primary account and I need that one to continue working
    Could you please help me with this as there is a payment due to come out today for vanitymakeupandlashes and for that account I do not wish to keep paying for

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    hauteandsole.com.au is hosted by CyrusOne
    Name Servers:
    ns1.syrahost.com

    Contact your web host.

  • Unknown's avatar
    timethief · Member ·

    That site is not hosted by wordpress.COM and as it is not on our servers we cannot help you with it.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • Unknown's avatar
    timethief · Member ·

    re: https://en.forums.wordpress.com/profile/vanitymakeupandlashes

    We cannot do this for you: you have to act.

    Here’s how to deactivate your account:
    Although username accounts are not deleted, so you cannot be impersonated and have your reputation affected by anyone registering the same username in the future, there are steps you can take that amount to removing all personal information and result in leaving only a throwaway email address behind. http://en.support.wordpress.com/deleting-accounts/

    1. You can go to My Account->Edit Profile at https://wordpress.com/me/account and remove all data except the account name and an email address. Create a throwaway email address and change the account email to that throwaway address. This only leaves the username behind.

    2. To unsubscribe from email sent to you from WordPress.com, go here and click on “Block all subscription emails from WordPress.com”:
    https://wordpress.com/settings/notifications/

    3. To ensure the account is locked up tightly, visit this site, generate a password of 15-20 characters, and change the account password to it:
    http://www.thebitmill.com/tools/password.html

    4. To hide your Gravatar profile, login and on the bottom right hand corner of your Gravatar profile page you will find a “hide” button visible only to you that you can click. http://en.gravatar.com/support/profile-privacy

    IMPORTANT NOTE: Deleting blogs and/or blog content or making the site private does not remove indexed content from the SERPs (search engine page results) and we cannot help with that. Google and Bing only clear their caches of deleted indexed content that produces a 404 (page not found) every 3 – 6 months. To completely remove an entire page from Google search results after it produces a 404 (page not found):
    https://support.google.com/webmasters/answer/6332384?hl=en&ref_topic=1724262&vid=0-635749429504660340-12158368555624983465&rd=1

  • Unknown's avatar
    hauteandsole · Member ·

    Thank you
    But the account I want to cancel is vanitymakeupandlashes which is a WordPress.com domain
    For some reason, it does not show up on my profile and only my other account HAUTEANDSOLE is showing
    I can’t remember any login details for vanitymakeupandlashes to be able to cancel that account
    I don’t want to cancel HAUTEANDSOLE Love,
    Haute & Sole Team x

    hello
    http://www.hauteandsole.com.au

    Confidentiality Note: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify me immediately by returning it and delete this copy from your system. Thank you for your cooperation.

  • kokkieh · Staff ·

    Hi there,

    I cannot cancel any upgrades in the vanitymakeupandlashes username account at your request. Only the verified owner of an account can cancel an upgrade, so you will need to submit the account recovery form to regain access to the account.

    There is no other way to do this.

    Account Recovery

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