cancel account

  • Unknown's avatar
    yoavphotosheltercom · Member ·

    Hello – it appears we’re getting charged a monthly fee for Jetpack but we are not using it. I would like to cancel our PhotoShelter account for Jetpack. How can I do that? The person that used to administer it is no longer working here.

    Thanks

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I’ll be happy to assist you with this. I couldn’t find any charges on your @yoavphotosheltercom account. Could you share the link to the site that’s connected to Jetpack? We can look it up on our end.

    If you were recently charged, please enter the charge details on this page: https://wpchrg.wordpress.com. You’ll be able to submit the details to our billing team, who will get back to you via email to help you with canceling the subscription.

    Feel free to let us know if you have more questions.

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