Cancel an account

  • Unknown's avatar
    dionrhcg · Member ·

    Hello,

    I’m trying to cancel a reoccurring payment to my credit card and I do not have the information of the email/username/url and when I try to use the support documents it doesn’t work. I do have a receipt number from my credit card statement.

  • staff-jadezilla · Staff ·

    Hi there,

    Since this is an account recovery case that may involve sensitive information, we’ll continue assisting you via email for security and privacy reasons.

    I’ve sent you an email with the next steps. Please check your inbox (and your spam/junk folder if needed), and feel free to reply there if you have any questions.

    Thank you!

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