Cancel and refund

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  hivehairlab · Member · Jul 19, 2022 at 12:48 am

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  Hello,
  I have had a really hard time with this service and unfortunately I have tried to cancel this and can not afford to pay for help anymore. I have not utilized the services at all and would like to cancel and please request a refund. If you could please do that I would greatly appreciate it.
  Thank you
  Kyli

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jul 19, 2022 at 8:57 am

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  Hi Kyli,

  We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  However, I see that you have a site connected to your account that is hosted by Bluehost. So, I recommend reaching out to them and seeing if you have an active plan with them.

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  pablopm09 · Member · Jul 19, 2022 at 11:14 am

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  Hello
  I have just recieved an purchase from a domain registration and webside premiun of 114€ and related to http://www.elracodeolivi.com and this account was canceled and not in use anymore

  Please support me on thos how to fix it

  Thanak

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  fstat · Staff · Jul 19, 2022 at 1:23 pm

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  Hi @pablopm09,

  That site is owned by a different account than the one you’re currently logged in to. To be able to cancel the upgrades, you need to log in to that other account of yours.

  If you cannot access that other account, please follow our Account Recovery guide:

  https://wordpress.com/support/account-recovery/