Cancel and Refund

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  mmtfv · Member · Mar 10, 2015 at 10:52 am

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  Hello WordPress support,
  Since yesterday i try to apply a “Cancel and Refund” request, but untill now the only thing it appears to me its that follow error message: Upgrade not cancelled and refunded. There was a problem refunding your payment. Please contact support.
  I already send two emails for (email visible only to moderators and staff) but i dont have any answer from you and i need a resolution.

  please contact me to resolve this problem.

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Mar 10, 2015 at 12:22 pm

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  Hi there,

  I’m sorry for the trouble. I just cancelled and fully refunded your WordPress.com Premium upgrade. You can find the receipt for your refund in your account’s Billing History. (Please note it can sometimes take 1-2 weeks for refunds to appear on your bank statement.)

  Please let me know if I can do anything more to help with that.

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  mmtfv · Member · Mar 10, 2015 at 12:41 pm

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  Thanks rachelmcr for your help.
  I think you resolve my actual problem so i think its everything for now.

  ;)