Cancel and Refund

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  noeltotman · Member · Jun 13, 2019 at 6:15 pm

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  I need to cancel my account and get a refund. How do I do that?

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  staff-zinnia · Staff · Jun 13, 2019 at 6:28 pm

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  Sure thing. The account you’re using here doesn’t have any purchases attached to it though. You’ll have to sign in to the account where the charge occurred and from there we can evaluate the refund.

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  staff-doublebassd · Staff · Jun 13, 2019 at 6:28 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  noeltotman · Member · Jun 20, 2019 at 4:18 am

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  I no longer have access to the other account that renewed my membership. Last year I went through the steps to cancel the blog/end the auto-renew process and ditched the account info because I was assured that it would close the account down. I tried to search my old website/blog and it is nowhere to be found.

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  noeltotman · Member · Jun 20, 2019 at 4:21 am

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  Update: I found the website again, I just have to find the log-in information.

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  fstat · Staff · Jun 20, 2019 at 8:37 am

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  Hi there,

  You can try and recover access to that account by following our Account Recovery guide:

  Recover Your Account

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  noeltotman · Member · Jul 25, 2019 at 3:34 pm

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  So, I have no idea what my primary email for the account is and apparently none of my other information is connected to the account. At this point I am exhausted and just want to make sure I don’t get charged again. Should I call my bank and block WordPress.com from my account? This is mind-blowing.

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  supernovia · Staff · Jul 25, 2019 at 5:04 pm

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  @noeltotman could you get the transaction ID from the payment? Here’s how:

  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  I’ll email you so you can send it privately.

  We can use that to refund the charge at least.