Cancel and refund transaction not working

• 

  arunagohain · Member · Sep 29, 2014 at 7:22 am

  • Copy link
  • Add topic to favorites

  Cancel and refund link of upgrade is not working.

  The blog I need help with is: (visible only to logged in users)

• 

  arunagohain · Member · Sep 29, 2014 at 7:23 am

  • Copy link

  I am clicking at the cancel and refund link on my upgrades. But the link is not working. I have tried from different computers.

• 

  staff-ozmodiar · Staff · Sep 29, 2014 at 9:14 pm

  • Copy link

  I can help you with that.

  This is regarding the Premium Theme: Chronicle, correct?

• 

  arunagohain · Member · Oct 1, 2014 at 6:18 pm

  • Copy link

  Yes. Please help. I wont mind keeping the theme if i can transfer it to a different url i have purchased outside of wordpress.com. Else please guide me. Thanks in advance.

• 

  staff-ozmodiar · Staff · Oct 2, 2014 at 5:23 am

  • Copy link

  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you.

• 

  arunagohain · Member · Oct 3, 2014 at 3:49 pm

  • Copy link

  Thanks for the help. Where will I can the status of the refund in my wordpress.com account?

• 

  staff-ozmodiar · Staff · Oct 6, 2014 at 2:05 am

  • Copy link

  There isn’t anywhere in your WordPress.com account that will show the status of your refund. You will need to check with your bank.