cancel automatic subscription

  • Unknown's avatar
    dgregson8447 · Member ·

    I have tried to do this online and it has been a nightmare of blind alleys. My profile says I have no billing info, yet they have my CC and keep billing me. I have tried all the ways suggested to this this on the site and no luck. Of course you cannot get them on the phone or even via direct email. To stop auto billing for an account I don’t want or use till I die, I have to cancel my CC and get a new number. HELP!! David Gregson

    I don’t have a site with WordPress.com yet

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    As you mentioned, I’m not seeing any subscriptions connected to this WordPress.com account you were logged in to when you posted this.

    If you’re still being charged by us, that would mean there’s another WordPress.com account. Do you recall if you have another account?

    If you don’t, please use the information from your latest payment to WordPress.com to reach out to us on using the form on this page: https://wpchrg.wordpress.com/

    Our billing team will get in touch with you with more information once you’ve submitted the details on that page.

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