Cancel Domain

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  whatdyo · Member · Dec 13, 2016 at 10:26 pm

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  Hello-

  I am trying to cancel my domain but am failing to do so through manage purchases. It’s only prompting me to upgrade. Could you kindly advise how I can do this?

  Thanks!
  Taylor Polidori

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Dec 17, 2016 at 12:41 am

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  The issue is that the WordPress.com user account that you are posting from is not the owner of any upgrades.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to cancel the upgrade.