Cancel domain

• 

  debilloyd · Member · Nov 13, 2019 at 1:16 am

  • Copy link
  • Add topic to favorites

  I’m trying to cancel coastiecapers.com. I don’t use it but it has been automatically renewed. How do I cancel and get a refund for the $84 charged:

  Domain Registration
  coastiecapers.com

  Domain Mapping
  coastiecapers.com

  WordPress.com Personal
  coastiecapers.com

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Nov 13, 2019 at 7:21 am

  • Copy link

  Hi there,

  The domain, coastiecapers.com, does not belong to the account you’re using to post here. This account, debilloyd, only owns the free site, http://debilloyd.wordpress.com/, and has never bought anything from us. We cannot cancel a domain that belongs to a completely different account at your request.

  Please log into the account you used to buy that domain, and open a new support ticket at https://wordpress.com/help/contact, and we can help you cancel and refund the domain.

  If you don’t remember the details of the account that owns that domain, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

  Alternatively you can use our account recovery process to regain access to the correct account if needed.

  Recover Your Account