Cancel Domain purchase

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  shouldabeenadj · Member · Nov 29, 2021 at 12:50 am

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  Hello, I was recently charged a renewal for a site I don’t wish to renew. Is there anyway to cancel this and to delete the website – thegreatestness.com, please. Thank you.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Nov 29, 2021 at 7:40 am

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  Hi there,

  That site is owned by a different account than the one you’re currently logged in to. To be able to cancel the upgrades and get a refund you need to log in to that other account of yours and head to your Purchases page:

  https://wordpress.com/me/purchases

  If you cannot access that other account, please follow our Account Recovery guide:

  https://wordpress.com/support/account-recovery/

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  shouldabeenadj · Member · Nov 29, 2021 at 2:07 pm

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  Hi, thank you for getting back to me.

  That’s strange because the account im signed into now is the one connected to the Email address where I received and email about a renewal happening for that website.

  Im also unable to recover that account. I’m not sure how to proceed. Do I just cancel from my credit card end? Is there another way to recover the account? Thank you.

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  staff-mckluskey · Staff · Nov 29, 2021 at 3:28 pm

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  Please send the transaction ID directly to passwordhelp@wordpress.com (do not post it here, as these are public forums.

  The support team will help you out via email.