Cancel Domain purchase
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Hello, I was recently charged a renewal for a site I don’t wish to renew. Is there anyway to cancel this and to delete the website – thegreatestness.com, please. Thank you.
WP.com: Yes
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Hi there,
That site is owned by a different account than the one you’re currently logged in to. To be able to cancel the upgrades and get a refund you need to log in to that other account of yours and head to your Purchases page:
https://wordpress.com/me/purchases
If you cannot access that other account, please follow our Account Recovery guide:
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Hi, thank you for getting back to me.
That’s strange because the account im signed into now is the one connected to the Email address where I received and email about a renewal happening for that website.
Im also unable to recover that account. I’m not sure how to proceed. Do I just cancel from my credit card end? Is there another way to recover the account? Thank you.
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Please send the transaction ID directly to
passwordhelp@wordpress.com(do not post it here, as these are public forums.The support team will help you out via email.
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