Cancel my subscription plan

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  kingsliee · Member · Mar 27, 2026 at 8:55 pm

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  I want to cancel my subscription plan. I can’t find the purchase under purchase history.
  

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  quicksolver231 · Member · Mar 28, 2026 at 10:19 am

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  Hi there,

  Thanks for reaching out – I’m happy to help with this.

  To cancel a subscription, follow these steps:

  1. Hover over your profile at the top right, and select the “My WordPress.com account” button.
  2. On the left side, select the Purchases menu option.

  

  3. Find the subscription you want to cancel and click it to access the Purchase Settings page.

  

  4. Scroll down to the bottom of the purchase settings screen and click the “Cancel plan” option (or “Cancel subscription” for email, add-ons, and other purchases).
     • If you see “Remove” instead of “Cancel“, your subscription is already canceled and will not automatically renew.

  

  5. On the next screen, click the “Cancel subscription” button to cancel the subscription.
     • If you have a plugin-enabled site, you will see an additional warning about what will be lost. Consider downloading a backup of your site (qualified plans) or exporting your website’s content (all plans) before proceeding. You must check the confirmation box before you can cancel the subscription.
  6. You’ll see your refund amount if eligible or your plan expiry date if not. See the section on refunds for details.
  7. To verify your cancellation, return to the Purchase Settings page. You’ll see “Remove” instead of “Cancel“, confirming that auto-renewal is off.

  You will have an optional survey after you click the “Cancel subscription” button. You do not need to complete the survey to complete the cancellation process.

  Let me know if you still have any issues with cancelling the subscription. I’m happy to help you out:)