Cancel premium
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I was charged for a premium suscription today that I didn’t even know I had purchased, I would like to cancel it and receive a refund but can’t cancel it in my purchases.
The blog I need help with is: (visible only to logged in users)
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Hi petitdeco12,
The Premium plan for petitdecoblog.com recently auto renewed, which is why you were charged.
I can see you disputed the payment and PayPal issued a chargeback against us. This is a fraud prevention tool and therefore shouldn’t be used to request a refund.
When a chargeback is issued, all upgrades are removed and your account is frozen until you cancel the dispute or pay a chargeback fee (we are charged this amount by PayPal).
I’d be happy to issue a refund but PayPal has locked the payment. Please cancel the dispute either through the PayPal Resolution Centre or by phoning PayPal directly — this method is usually the fastest.
Please let me know if you have any questions.
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Hello,
I just closed the case, let me know if there’s anything else I need to do.
Thank you for your help.
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Hi petitdeco12,
Thanks for doing that. Just to confirm, do you want to use petitdecoblog.com for another site or is the domain no longer needed at all?
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I’ve cancelled and refunded petitdecoblog.com as well as the Premium plan. There is a copy of the refund receipt in your Billing History:
https://wordpress.com/me/purchases/billing
Refunds usually take 7-14 business days to show on your statement, although international refunds (outside the US) can take a little longer to arrive.
The chargeback lock on your account has also been removed so you should be able to access that again now.
Come back to me if you need any further help.
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