Cancel premium account

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  radioformula · Member · Feb 24, 2015 at 3:50 pm

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  Hello, last week I tried to cancel the premium account two or three times, before the expiration of the trial. A message said that an e-mail will be sent to me with a code to confirm the cancelation but I never receive it, and now you have charged the fee, and I’m not agree because I’m not going to use the Premium features, I don’t need it, and I tried to cancel it on time. Please tell me what I need to do so you refund me my money.
  Thank you

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  shawnajroberts · Member · Feb 24, 2015 at 8:47 pm

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  Hi there!

  I’m sorry you had trouble canceling your Premium trial. I’ve gone ahead and refunded that purchase for you. It normally takes around a week for a refund to appear on your bank statement.

  Please let me know if there is anything else I can help with!

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  radioformula · Member · Feb 24, 2015 at 10:54 pm

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  Thank you!