Cancel purchase

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  odettefae · Member · Mar 25, 2021 at 1:13 pm

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  Hi! How do I cancel an automatic purchase of WordPress premium that went through today. I do not want WordPress premium anymore and I would like to be refunded.

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  staff-ozmodiar · Staff · Mar 25, 2021 at 3:18 pm

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  Hi,

  What is the URL that the Premium plan was applied to?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.