cancel site

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  yourstogether · Member · Apr 5, 2017 at 12:43 pm

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  hi we are trying to cancel this account but it keeps telling me that same upgrade is active? can you help?

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Apr 5, 2017 at 1:55 pm

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  Hi there,
  If you have bought an upgraded plan for your account you have to cancel them before cancelling/deactivating your account or deleting your site.

  More info on cancelling a plan here:
  https://en.support.wordpress.com/faq-renewing-and-canceling/#cancel-plan

  Follow the instructions given here to delete a site before cancelling your account:
  https://en.support.wordpress.com/delete-site/#deleting a-site-with-upgrades

  NOTE:
  If you are looking for cancelling/deleting your account permanently then i must inform you that it is not possible on WordPress.COM.

  Read more about deleting accounts here:
  https://en.support.wordpress.com/deleting-accounts/

  Hope this helps :)