Cancel Subscription

• 

  recacooper · Member · Apr 7, 2017 at 7:09 pm

  • Copy link
  • Add topic to favorites

  WordPress claimed that I could cancel my subscription within 30 days to receive a full refund. I just attempted to do this. I was able to cancel my ‘Premium’ subscription. However, a charge for ‘Personal Bundle’ (around $30) has NOT been refunded. The ‘Manage Purchases’ tab now gives me NO options for cancelling this subscription. Please help!

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Apr 8, 2017 at 12:47 pm

  • Copy link

  Hi there,

  If you upgrade from one plan to another, the first payment is not refunded automatically, only the most recent payment. I have processed a refund for the first payment as well now. You should receive the full refund amount in about 10 business days, depending on your bank.

• 

  recacooper · Member · Apr 10, 2017 at 8:49 pm

  • Copy link

  Thank you so much for your help! Does this mean that any future recurring payments have been cancelled as well?

• 

  kokkieh · Staff · Apr 11, 2017 at 6:45 am

  • Copy link

  You no longer own any upgrade, so there is nothing for which we can charge you, no.