Cancel subscription and refund the amount

  • Unknown's avatar
    nike1997 · Member ·

    [redacted by staff]

    Hello, please cancel this subscription and refund the money. Thank you

  • kokkieh · Staff ·

    Hi there,

    Please don’t post sensitive information like transaction IDs in the public forums. That can be used by anyone to gain access to your WordPress.com account and site.

    That payment is for the domain, velocitas-photography.com, which belongs to another account. We can only cancel a domain if it’s requested by the WordPress.com username account that owns the domain. So please log out of the nike1997 account, and log back in as the username, velocitasphotography, and post here.

    If you don’t remember the login details for that account, please submit the account recovery form as explained in https://en.support.wordpress.com/account-recovery/. You can use that transaction ID as verification. Once you have access to the correct account again, you’ll be able to cancel and refund that domain.

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