Cancel subscription for my clients

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  bkothe13 · Member · Jan 19, 2022 at 2:32 pm

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  I sell subscriptions on my website and have a client that would like to cancel. How do I go about canceling their subscription so they don’t get billed?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · Jan 19, 2022 at 8:40 pm

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  Hi there,

  Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

  If you’re using the free version of WooCommerce you can post in their community forum, here:

  https://wordpress.org/support/plugin/woocommerce/

  Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/