Cancel the service

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  nihongoyuko · Member · Jan 31, 2018 at 7:34 am

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  Please cancel our contract. I have paid $60 on 30 JAN18 via Paypal
  But I am not able to use. Very complicated and difficult.

  Transaction details

  Case number: [redacted by staff]
  Seller’s name: WordPress.com
  Transaction amount: $60.00 AUD
  Transaction date: 30 January 2018
  Your transaction ID: [redacted by staff]

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 31, 2018 at 9:03 am

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  Hi there,

  Please don’t post transaction IDs in the forum. That is information that can be used by someone to gain access to your account and should never be posted publicly.

  We refund all upgrades if requested within 30 days, but in this case it’s not possible for us to refund you, as you have disputed the payment with PayPal instead of asking us for a refund. If you dispute a payment you’re actually accusing us of fraud, and the payment is frozen pending an investigation.

  We also get fined by PayPal, which is why your site is now disabled pending payment of a chargeback fee. You can read our full policy on chargebacks and disputes here:

  Chargebacks & Disputes

  If you cancel the dispute with PayPal we might still be able to refund you ourselves and remove the lock from your site. But if you don’t cancel the dispute you’ll need to wait for PayPal to finish their investigation into the chargeback, and they’ll only refund you once they’re done. This could take eight to twelve weeks.

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  nihongoyuko · Member · Jan 31, 2018 at 9:10 am

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  Thank you very much for your replay.
  I did not know this is the forum and people look at. Sorry for this.

  So for me, maybe too much of all. I could not find any contacting details on the WEB…
  I do know what should I do now.
  and of course I will cancel disputing.

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  kokkieh · Staff · Jan 31, 2018 at 9:20 am

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  Please let me know when you’ve cancelled the dispute, then I’d be happy to help you with the refund.

  Also please confirm if you want to cancel the domain, japaneselanguage-yuko.com. If you cancel it, you might not be able to use it again somewhere else, so I need to make sure.

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  nihongoyuko · Member · Jan 31, 2018 at 9:35 am

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  I have already canceled.
  Please find out.
  Thank you very much for your big help.

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  nihongoyuko · Member · Jan 31, 2018 at 9:36 am

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  Canceled PayPal’s dispute

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  kokkieh · Staff · Jan 31, 2018 at 10:06 am

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  Okay, I’ve processed the refund. It should appear in your PayPal account soon.

  Can you please confirm that you no longer want to use the domain?

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  nihongoyuko · Member · Jan 31, 2018 at 10:35 am

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  That domain also made mistake to creat.
  Sorry for all and thank you for your big help.

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  kokkieh · Staff · Jan 31, 2018 at 12:23 pm

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  Thank you for confirming :)