Canceled

  • Unknown's avatar
    vanessapgalaty · Member ·

    I need help with my account I don’t know why you guys take almost $350 from my card

  • kokkieh · Staff ·

    Hi there,

    The account you’re using to post here has only ever bought one upgrade from us, and that was a Premium Plan you both bought and cancelled yesterday. The $96 you paid for that plan has already been refunded, as you can see from your billing history, here:

    https://wordpress.com/me/purchases/billing/

    If you’ve received another charge from us, it’s for a site that belongs to a different account. Please log in as that account and open a new support ticket to request a refund for any recent charges on that account.

    If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

  • The topic ‘Canceled’ is closed to new replies.