canceled and requested a refund

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  eleganceinthecountry · Member · Aug 28, 2019 at 1:21 am

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  I wanted to know when it will be refunded back into my checking account.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Aug 28, 2019 at 3:16 am

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  Hi there,

  I see that you just canceled the subscription today. It can take up to 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,

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  eleganceinthecountry · Member · Sep 11, 2019 at 9:50 pm

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  Hello just wondering where my refund is?

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  staff-zinnia · Staff · Sep 12, 2019 at 3:18 pm

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  Have you followed up with the bank yet? Typically is only takes 10 days for a refund to reach you – but that’s depending on the banks individual processing times of course. There are places that will hold the funds for 1-2 billing cycles, although it’s not very common. Please reach out to them for more details about how the money will appear on your statement.

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  eleganceinthecountry · Member · Sep 12, 2019 at 4:50 pm

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  Hello, Talked to my Bank and have not received any refund and its been over 10 days.

  Thank you
  Virginia

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  staff-blorbo · Staff · Sep 12, 2019 at 6:58 pm

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  It looks like the refund was processed as a reversal, since it was issued the same day.

  This will mean that your bank will simply remove the original charge, rather than provide a refund credit.

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  eleganceinthecountry · Member · Sep 16, 2019 at 2:52 pm

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  Good Morning, talked to my bank, and no additions or reversals where added to my account?. Please let me know whats up on your side.
  thank you

  Virginia Fenwick

  would like my refund.

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  staff-blorbo · Staff · Sep 16, 2019 at 5:01 pm

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  To be clear, you’re looking for the refund of $114, yes?

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  eleganceinthecountry · Member · Sep 17, 2019 at 4:24 am

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  yes I’am.

  Virginia

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  staff-zinnia · Staff · Sep 17, 2019 at 4:24 pm

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  Hi Virginia –

  I’ve looked at the account again. A $114 reversal was processed on our end the day of request, which was August 27th 2019.

  Ask the bank specifically how a reversed transaction would appear on your statement. Please make sure they know that the purchase was made and then cancelled on the same day.

  I’ve asked our payments team to take a specialized look just to make sure we aren’t missing something here.