canceled Purchase Domain Mapping (liviudumitru.eu)

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  liviudumitru · Member · Dec 8, 2014 at 4:38 pm

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  Dear Sir/Madam
  I didn’t get any refund for my purchase of Domain Mapping (liviudumitru.eu) PayPal ID: [Redacted by staff]

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 8, 2014 at 9:56 pm

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  Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there.

  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.

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  timethief · Member · Dec 8, 2014 at 10:00 pm

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  Note: There is no domain mapping upgrade for http://iviudumitru.eu here at WordPress.com and that URL doesn’t appear to resolve at the moment.

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  rachelmcr · Member · Dec 9, 2014 at 3:42 pm

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  Hi Liviu,

  Sorry for the trouble! It looks like there was an issue with the refund the first time around — I just sent you a full refund for that domain mapping purchase. (Please note it can sometimes take 1-2 weeks for refunds to appear on your bank statement.)

  Please let me know if I can do anything more to help with that. :)

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  liviudumitru · Member · Dec 10, 2014 at 8:09 pm

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  Thank you for your answers. I I guess I’m the unlucky guy with “an issue with the refund”. Hope this time I’ll get them