Canceling Customer Subscription
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I have a client that paid for a subscription on my website and would like to cancel it. I tried everything I could think of including deleting their account but she is still getting billed. How do I make it so they aren’t getting billed?
WP.com: Unknown
Jetpack: Yes
Correct account: Unknown -
We have no history of sites, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.
What is the URL of the site with the problem?
NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/
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leanerlife.net
They are getting charged through Stripe. Do I need to talk with them? I assumed since the membership was created on my website I would have to cancel their account on my site.
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This domain is both registered and hosted with Hostgator, not us, so you’ll need to contact them: https://www.hostgator.com/help
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