Cancellation and refund

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  zhasmin628f91a588 · Member · Oct 22, 2021 at 6:55 pm

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  Hi, I downgraded my plan (48$) and it was downgraded IMMEDIATELY . It happens less than in a month after purchase? Do I GET refund since my plan is already physically downgraded?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Oct 22, 2021 at 7:16 pm

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  This was done past the refund window, so we cannot issue a refund for it: https://wordpress.com/support/refunds/

  If you’d like though, we can still restore both the plan and domain to your account.

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  zhasmin628f91a588 · Member · Oct 22, 2021 at 7:23 pm

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  So if this is too late, and I really can’t get my money back then I can’t see the reason why my website was allowed to downgrade.
  And if you persist that I can’t refund it, then I want it to be back upgraded.

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  staff-blorbo · Staff · Oct 22, 2021 at 7:34 pm

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  I’m sorry, but we are unable to issue refunds past the stated refund window: https://wordpress.com/support/refunds/

  As requested, I have restored the domain registration and Personal plan to https://evgeniapovolotskaya.com/

  If you’d like to use the domain name elsewhere, we have a few options:

  Domains can be transferred to another registrar 60 days after registration by following the steps at https://wordpress.com/support/move-domain/transfer-domain-registration/ (the 60-day hold is imposed on all domain registrars by the organization which oversees us)

  Prior to that 60-day window, you can direct the domain name elsewhere by changing its name servers: https://wordpress.com/support/move-domain/change-name-servers/