Cancellation of a domain transfer

  • Unknown's avatar
    florajwang · Member ·

    Hi there, I recently requested a cancellation of Business upgrade and domain transfer and I have received an email advising the refund. But I’m still charged for the domain transfer. Can you please look into this?

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in cancelling and refunding the domain transfer. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

  • Unknown's avatar
    florajwang · Member ·

    Hi there,

    Apologies for the confusion. I have two accounts with WordPress. The one that I used to make the purchase is florawangco. I remember I had cancelled the domain transfer at the same time that I cancelled the upgrade on the same day I made the purchase. The upgrade had been refunded but not the domain transfer.

    Thanks very much for your help!

  • staff-blorbo · Staff ·

    Ok, we can help you with this, but for security reasons, we will need to see the request from that account.

  • Unknown's avatar
    florawangco · Member ·

    Hi there,

    This is rather odd. I logged in as florawangco but I can still see the trail of this post under florajwang. And it seems that I have trouble closing the florajwang account. I can take a screenshot of the purchase under florawangco if that helps?

    Thanks.

  • kokkieh · Staff ·

    @florawangco

    It looks like you already cancelled your business plan and domain transfer for florawang.co on 27 September. I’ve refunded the domain portion of your payment as well now. You should receive the refund in about ten business days, depending on your bank.

    I logged in as florawangco but I can still see the trail of this post under florajwang.

    These forums are public, so you can see support threads created by any account, no matter what account you’re logged in as.

    And it seems that I have trouble closing the florajwang account.

    What exactly goes wrong if you try to close it? That account owns no sites and has never bought any upgrades from us, so there’s nothing preventing that account from being closed.

  • Unknown's avatar
    florawangco · Member ·

    Hi there,

    Thank you for the response. And appreciate you taking care of the refund.

    When I tried to close florajwang account, it simply says “sorry, something’s going wrong. Please contact support”.

    Thanks.

  • fstat · Staff ·

    Hi there,

    Please clear your browser’s cache (https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache) and try again as we don’t see anything preventing that account from being deleted.

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