Cancellation refund

  • Unknown's avatar
    shankeranu · Member ·

    Hello,

    I had made a cancellation on my WordPress account (domain + upgrade) on August 28 (9 days ago) and did receive an instant notification confirming the cancellation and refund of £43.20 to my original mode of payment (debit card). Despite having waited for 9 business days, I still haven’t received the money. Can you please update me on this? Transaction details are as follows:

    [redacted]

    Many thanks
    Anupma

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi Anupma,

    We processed your refund on the very same day you made your purchase. Due to this, your credit card provider might have treated it as a reversal, which means that the original charges may have been simply removed.

    I recommend reaching out to your bank or credit card company to verify if this is the case for that charge.

    If you need any further assistance, please don’t hesitate to ask. We’re always here to help!

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