Cancelled my plan and my website still redirects

  • Unknown's avatar
    clarityaccountantslou · Member ·

    I’ve been reading posts about disabling the redirection prior to cancelling, but I’d already deleted the domain website. I’ve transferred over to Wix but it’s still saying WordPress when I go to my page, anyone know how to fix this please?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I checked the domain you previously connected, and I’m not redirected to WordPress.com. It’s loading your Wix site for me. Can you try visiting the domain using a different browser or connecting to a different network? It’s possible DNS propagation is the reason you are still seeing the WordPress.com site (DNS propagation means changes in the domain can take up to 72 hours to reflect).

    You can also try clearing your browser cache. Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    If you still get redirected, you may just need to wait up to 72 hours.

    Feel free to let us know if you have more questions.

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