Cancelled subscription

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  campbers · Member · Dec 17, 2021 at 11:42 am

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  I thought I had cancelled this subscription over a year ago, yet I see there has been a transaction through my bank account. I note that there is no payment method set up on the account, nor is there any account history. The fact that a payment has been taken seems like a scam. This service is neither one I use, nor do i want to have it in future. Please arrange for an immediate refund of the £99 you have taken from my account, and close it down permanently. Delete all associated data you have that relates to me/the account and confirm that this has been actioned.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Dec 17, 2021 at 3:32 pm

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  Hello there,

  I can’t see any transactions on this account – is it possible you have access to multiple accounts?

  Also, are you able to locate a transaction ID as per: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

  Many thanks.