Cancelling

• 

  handysvillage · Member · Apr 25, 2017 at 4:55 pm

  • Copy link
  • Add topic to favorites

  Hi
  I’d like to unsubscribe so I don’t get charged again when my renewal comes up, but I just can’t work out how. I’ve gone to Manage Purchases and the Purchases tab but I don’t see an option?
  Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Apr 26, 2017 at 12:44 am

  • Copy link

  Hi there,

  I would be happy to assist you in cancelling your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into cancelling the subscription purchase.

  Let me know if you have any questions.

  Thanks!

• 

  sarclemon · Member · Apr 26, 2017 at 10:41 am

  • Copy link

  Hi
  Thanks for your offer of assistance.
  I think I’ve sorted myself out. I hadn’t realised that I was logged into a different (free) account and that was the issue. I’ve now logged in as sarclemon which is the paid account I was trying to cancel and seen the button.

• 

  staff-doublebassd · Staff · Apr 26, 2017 at 2:45 pm

  • Copy link

  Good to hear!