Cancelling a purchase

• 

  13less · Member · Apr 21, 2021 at 11:04 pm

  • Copy link
  • Add topic to favorites

  Logged into my banking to discover a visa hold of $120 from WordPress. Went into my wordpress account to cancel it immediately, but there’s no record of any transactions on this account. This is my only WordPress account.

• 

  staff-blorbo · Staff · Apr 21, 2021 at 11:10 pm

  • Copy link

  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If the charge is located using the above site, but you are not presented further options, please contact us via billingsupport (at) wordpress (dot) com

• 

  13less · Member · Apr 21, 2021 at 11:28 pm

  • Copy link

  Sent. Thank you.

• 

  staff-blorbo · Staff · Apr 21, 2021 at 11:57 pm

  • Copy link

  Excellent, our billing team will reply to your email as soon as they can.