Cancelling my 14 day trial

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  mbayeracine · Member · Jun 22, 2015 at 2:52 pm

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  Hi, I am Race, I have done my registration today but I have problem to cancel my 14 day free trial. I would like to cancel it now but I find no link or button in wordpress website. Can someoe do it for me and send me the email confirmation? My site is sagattadjoloff.wordpress.com
  thanks in advance

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 22, 2015 at 5:38 pm

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  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  canceling a domain means you give up ownership of that domain name. The domain name may not be released immediately, and there’s no guarantee that you’ll be able to register it again in the future.

  If you’d like to keep the domain and use it somewhere else, you can Move Your Domain to Another Host instead http://en.support.wordpress.com/domains/move-domain/

  If you’d like to cancel everything, including the domain, then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-ozmodiar · Staff · Jun 22, 2015 at 7:30 pm

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  I’m seeing it as canceled. So you should be all set. Let me know if not.

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  mbayeracine · Member · Jun 23, 2015 at 6:22 am

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  Ok thanks for your help

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  nikodel333 · Member · Jun 23, 2015 at 11:21 am

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  I am having the same problem.

  I have requested for cancellation a million times and I have not received an email for confirmation.

  I have even sent 2 messages to the customer support with no response.

  Tomorrow is the day I will be charged for an actual upgrade which we do not want.

  Please cancel my free trial and automatic upgrade.

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  staff-ozmodiar · Staff · Jun 23, 2015 at 4:41 pm

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  @nikodel333

  Same as above. I’m seeing it as canceled. So you should be all set. Let me know if not.