Cancelling Premium
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I have joined a Premium 2 days ago. It says free trials for 14 days, how do I cancel it now since it shows on my bill history as $0?
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Hi there,
I checked the account you are contacting us from and there is no active trial subscription that I can see. Is this the only WordPress.com account that you own? If not, I’d be happy to take a look and see if the trial is set up under a different account.
Feel free to ask if I can assist you with anything else. Thanks!
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Thanks, I have one created 2 days ago called publicpolicy424.wordpress.com
the receipt that is showing on my account is as follows.
Apr 7, 2016
WordPress.com Premium
opportunitydcinspiredcom.wordpress.com
View ReceiptEmail Receipt
$0.00
I would like to cancel this if possible. Thanks. -
Hi there,
Do you still have access to the account that the site is connected to? if so, please log into that account and post in this thread. Then, I will be able to assist you in the deletion.
Thanks!
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Here is the link. https://wordpress.com/stats/day
I have tried deleting the website to my account but it was not the publicpolicy424 one. When I search for the site on google it is still there. -
Hi there,
The link you provided leads to the stats of whatever account you are logged into. You won’t be able to delete the site unless you are logged in as the owner. Also, I won’t be able to assist with the site until I get ownership verification.
What I can do is e-mail the address associated with the account so that you can check all of your e-mails and see which one receives the message. All you would need to do is respond from that e-mail to verify ownership. Then, I will definitely be able to assist you in regaining access.
Let me know if you have any questions.
Thanks!
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Please email the address associated with the account as soon as you can so I can check on my end. Let me know when you send it.
Thanks! -
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