cancelling service

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  sonnetlabbe2013 · Member · Nov 27, 2016 at 3:19 am

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  I go to ‘manage purchases’ to try to cancel autorenew, and I get a page that asks if I want to upgrade. I seem to have no access to whatever button I need to cancel the auto renew.

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Nov 27, 2016 at 4:28 am

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  The issue is that the WordPress.com user account that you are posting from is not the owner of any upgrades.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.