Cancelling Snap (Premium theme)

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  enjoytheprint · Member · Jun 3, 2013 at 8:09 am

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  Dear support,

  I put a cancel request in on Friday for the snap theme as I couldn’t get it to work how I thought it could/would, I saw there was an email confirmation to cancel, however, as this wasn’t my main account, I couldn’t click the link to confirm. Upon trying it this morning, the page doesn’t display properly, so am unsure if it is fully refunded.

  Please advise or confirm.
  Kind regards,

  Jason

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  kathrynwp · Staff · Jun 3, 2013 at 9:42 pm

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  Hi there, it doesn’t look like the cancellation went through, so I’ve gone ahead and taken care of it for you and issued a full refund. It can take 1-2 weeks for a refund to be reflected on your account.

  Just let me know if you need further help.

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  enjoytheprint · Member · Jun 4, 2013 at 7:57 am

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  Thats great Kathryn,

  Thanks very much!