Cannot access
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My website http://www.janetvfraser.com cannot be accessed . I am unable to see it or update it. It has been paid for through Tellwell publishing and I have never had trouble with it before
The site I need help with is [visible only to staff] (email visible only to moderators and staff). This site is not linked to my WordPress.com account.
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Hi there,
The site janetvfraser.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Aptum Technologies Web Hosting, and not a site hosted on our WordPress.com service.
You can confirm here: https://gwhois.org/janetvfraser.com+dns
To clarify, we are not the only providers of WordPress sites, and other hosting companies also happen to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.
You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/
You may also wish to contact your host’s support team for more assistance. You mentioned Tellwell, a service we are not familiar with, but they can be reached here: https://tellwellpublishing.com/request-proposal/
Hope that points you in the right direction!
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