Cannot access acount

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  amun144 · Member · Aug 21, 2020 at 7:48 pm

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  Greetings, I recently tried to change my site url and ever since I have not been able to access my site nor account. If you can assist me with getting back into my account it will be dearly appreciated

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  staff-blorbo · Staff · Aug 21, 2020 at 9:36 pm

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  What is the URL of the site you’re trying to access?

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  amun144 · Member · Aug 23, 2020 at 3:31 pm

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  amunmessiah144000sabaeans.com

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  kokkieh · Staff · Aug 24, 2020 at 6:13 am

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  That is not a WordPress.com site, so we don’t have any control over it.

  Please contact your hosting provider for that site, https://www.liquidweb.com/, directly for help with this.

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  amun144 · Member · Aug 24, 2020 at 9:54 pm

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  Can you try amunmessiah144000.com? This is what I changed to the URL to before I lost access. Also, how were you able to find out liquidweb is the host?
  Thank you as well

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  staff-blorbo · Staff · Aug 24, 2020 at 10:24 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.