Cannot access an account, directly after I've purchased a Personal upgrade.

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  jacksonlangford2 · Member · Dec 11, 2017 at 2:16 am

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  Hi, very desperate for help here.

  On the 5th of December, 2017, I purchased an upgrade for a personal plan ($60 AUD). I’ve been asked to verify my contact details, and have done so repeatedly. However, upon using the verified email to log in, it says the ‘user doesn’t exist’. I logged in with the email for this account I’m posting on – thinking perhaps I used this one – but it has no record of the purchase.

  I also haven’t received a receipt for the purchase, but the money was definitely taken out of my account.

  I’m desperate for any sort of help – I hate the thought of having to pay for an account and a domain that I can’t even access.

  Thanks so much,
  Jackson

  The blog I need help with is: (visible only to logged in users)

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  jacksonlangford2 · Member · Dec 11, 2017 at 2:17 am

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  the blog i need help with is jacksonlangfordblog.com, NOT lowbrowedblog.wordpress.com

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  staff-doublebassd · Staff · Dec 11, 2017 at 5:40 am

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  Hey there,

  I would be more than happy to assist you in regaining access to your account. If you could please fill out our account recovery form, we’ll definitely get in touch with you as soon as possible.

  Please visit our support page for more information on recovering your account.

  Thanks!