Cannot access Authors & Arts website

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  egusic · Member · Apr 27, 2023 at 9:27 am

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  I have a domain bought via email (email visible only to moderators and staff) named emiliatarahroberts.art.blog and am unable to access it. I have an authenticator set up on the phone that is broken and can’t access it, I have also lost all of my backup codes and am locked out completely of my account and I need to do some updates.

  Can you please provide me with new backup codes for (email visible only to moderators and staff)?

  I need it ASAP.

  Thank you,
  Emilia T. Roberts

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Apr 27, 2023 at 5:05 pm

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  Hi there,

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.