Cannot access dashboard

• 

  sammypiro · Member · Sep 26, 2017 at 9:49 am

  • Copy link
  • Add topic to favorites

  I cannot access my wordpress dashboard or edit my site, every time I try to log in I get an error 500 message.

  The blog I need help with is: (visible only to logged in users)

• 

  gemmacevans · Member · Sep 26, 2017 at 10:44 am

  • Copy link

  Hi sammypiro,

  theneophile.com is a self hosted WordPress.org site, rather than a WordPress.com site. There is some information about the differences between the two here:

  WordPress.com vs. WordPress.org

  On these forums, we are only able to help with WordPress.com sites hosted on our servers. A 500 error is a server problem so you will need to contact your hosting provider (Bluehost) for help. They should be able to tell you why theneophile.com is unavailable.

  Support for WordPress.org sites is also available on these forums:

  https://wordpress.org/support/

  Please let me know if you have any questions.

• 

  sammypiro · Member · Sep 26, 2017 at 10:46 am

  • Copy link

  Ok, thank you.

• 

  gemmacevans · Member · Sep 26, 2017 at 11:34 am

  • Copy link

  You’re welcome and best of luck getting this sorted out :)