Cannot access my Account anymore

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  duanielweizenkorn · Member · Jun 8, 2026 at 3:06 pm

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  I cannot access my WordPress anymore. I lost access to my old E-mail-Adress. I cannot restore it.
  I have the E-Mail-Adress and the password to my WordPress-page. I also have a transaction-ID that seems to be invalid or at least the form for restoring access said this.
  I need help to change the email-address of my account to a new address and to get access again. KI did not help so far.

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  james3265166 · Member · Jun 10, 2026 at 5:57 pm

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  Since the automated recovery form rejected your transaction ID, your best next step is to email the account verification team directly at help@wordpress.com or use the official recovery gate. In your email, mention your username and provide any alternative proof of ownership you might have—such as the original signup date, any other past billing records, or the credit card details used for your paid plan subscriptions. The specialized safety team will manually review your details to verify your identity securely and help you update your account to your new email address!

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  duanielweizenkorn · Member · Jun 15, 2026 at 6:55 am

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  I have written an email Last Week and No reply. How Long does this take?