CANNOT ACCESS MY OUR COMPANY WEBSITE via WORDPRESS or ADMIN INTERFACE
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Please help right away as I have not been able to access our company website! It says Critical Error and when I try to login, it says it does not recognize my credentials as having a wordpress account. NEED THIS FIXED ASAP. My email is and my contact number is
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Wordpress.com doesn’t have phone support so any one calling you is a scam.
First things first: what is the URL of your site? -
We can’t help you as your site isn’t running on the wordpress.com platform but is using the open source wordpress.org. Their support is at wordpress.org/support. You can start by following the link mentioned on your site, https://wordpress.org/support/article/faq-troubleshooting/
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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