Cannot access my previous account

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  julienbe92015401 · Member · May 11, 2026 at 7:55 am

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  Our domain kivudistributions.com is registered through Automattic, and the nameservers point to WordPress.com but the site is hosted on Linode, not WordPress.com.
  This means we have a WordPress.com account just for managing the domain, but I cannot access to it anymore. I tried to log me in, but I don’t receive the “magic” link to connect.

  I tried recovery form, but as our website is not hosted with WordPress, I receive an error message.

  Could you please advise how I can have access to our domain name in order to renew the subscription ?

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  elcristofue · Staff · May 11, 2026 at 9:34 am

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  Hi @julienbe92015401, thank you so much for bringing this to our attention!

  I’ll be reaching out to you via email shortly so we can continue helping you from there.