cannot access my site

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  ballymoreadmin · Member · Sep 20, 2022 at 6:41 pm

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  Ive logged on but warning mark saying I cannot access my site. I also need to change payment card details

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Sep 20, 2022 at 11:40 pm

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  We can’t help directly because we don’t host ballymoreparish.org on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host (Bigwetfish Hosting) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  I also need to change payment card details

  I can also confirm you have no upgrades with us, so there is no need to update your details here. You can confirm at this link: https://wordpress.com/me/purchases/

  You may wish to discuss with your host, to see if you need to update any payment info with them directly.

  Hope this helps point you in the right direction!