Cannot access my word press

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  moranolandscape · Member · May 5, 2021 at 11:15 pm

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  Hi I seem to be having trouble accessing my account and I need to add Mother’s Day menu under our events… help please

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  staff-blorbo · Staff · May 5, 2021 at 11:15 pm

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  What is the URL of the site you’re trying to access?

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  moranolandscape · Member · May 5, 2021 at 11:18 pm

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  http://www.lagoristorante.com/wp-admin

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  staff-blorbo · Staff · May 5, 2021 at 11:20 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.