Cannot access my WP account

  • Unknown's avatar
    shaneelchandra · Member ·

    Hi, I can’t log into my wordpress account (my site was suspended after I accidentally forgot to migrate it to my new host). This happened in the last 12 hours. Is there any way to recover my account please? I have gone back to my previous host and the DNS settings have been checked and updated accordingly. Thanks in advance for your help.

    The site I need help with is smartprobes.wordpress.com.

  • staff-totoro · Staff ·

    Hi there,

    The site smartprobes.org appears to be a self-hosted WordPress (also called “.org”) site hosted on GoDaddy Web Hosting, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/smartprobes.org+dns

    To clarify, we are not the only providers of WordPress sites, and other hosting companies also happen to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

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