cannot access our website

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  bookpelicanpoint · Member · Feb 13, 2019 at 12:33 am

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  hi
  we set up our website with you
  http://www.pelicanpointsanctuary.com.au and it states it is suspended, why has this happened and how do we get it back.

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  fstat · Staff · Feb 13, 2019 at 2:44 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open source WordPress.org software and it is hosted elsewhere. Therefore, you need to contact your hosting provider regarding your billing issue.

  We’re only able to provide support for WordPress websites that are hosted by us.
  If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org