Cannot Access Site
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WP Support,
While attempting to determine how to transfer a domain from Wix to my WordPress page, I am no longer able to access my wp-admin login. The generic login prompt loads but when I enter my credentials nothing happens. It appears that my WordPress page, which was hosted at sphinxids.co/wp-admin/ now redirects to my Wix page sphinxids.com which is the domain I was attempting to transfer from Wix to WordPress. None of the documentation I’ve been able to find has been of use and I would greatly appreciate the opportunity to speak with someone at WordPress to obtain support.
The site I need help with is [visible only to staff] (email visible only to moderators and staff)/wp-admin/. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.
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Just to clarify, were you attempting to transfer domain registration to (or set up hosting with) WordPress.COM? Or just to point at your existing WordPress website?
There are two things commonly called “WordPress”.
1. WordPress the free open-source site building software from WordPress.org (this is what you used to build your website).
2. WordPress.com, a web host for sites using WordPress software.
The two are related, but completely separate entities. Please read this page for more info on how they are related:
As a completely volunteer based organization offering a free product, WordPress (the open-source software) does not have a phone number, an office, or a support team. Questions are often answered in their forums by helpful community members.
https://wordpress.org/support/forums/
WordPress.com (which you have reached) is a business and does have a support team. But we can only assist with sites that are hosted on our servers. We cannot help with sites hosted elsewhere but built with the WordPress open-source software.
Does that make sense? Let us know if not or if you have further questions.
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