Cannot access site

  • Unknown's avatar
    shalalehrismani · Member ·

    Hi there
    This is really urgent. I was just working on the site and looking at the settings and after I existed that I could not access the site anymore. Could you please advice me on what I should be doing to be able to actually access this site? The domain we have for this site is raiselab.ca and it gets redirected to this link for now. Please advice!

    Site: (email visible only to moderators and staff)/~raiselab/.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • fstat · Staff ·

    Hi there,

    Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted elsewhere. Therefore, you need to contact your hosting provider regarding your issue.

    We’re only able to provide support for WordPress websites that are hosted by us. If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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