Cannot access Site

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  valxiestudios · Member · Jan 11, 2022 at 3:36 am

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  I tried to switch my primary site address to a different site. I used Astra to create my site instead of Bluehost. So I went to settings and pasted my Astra site link to replace the Bluehost one. After that, I got kicked out of my account and cannot access it. I tried to use jetpack but my site does not even load. It shows ‘Internal Server Error’. Please help me access my site.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  codemight · Member · Jan 11, 2022 at 4:01 am

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  Hello,

  You may be able to use ftp to to restore files of your site. Are you able to do remote session for support?

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  staff-mckluskey · Staff · Jan 11, 2022 at 11:42 am

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  Hi there!

  You’ll probably get more help with this on these forums: https://wordpress.org/support/forums/.

  Here we can only help with things related to WordPress.com.

  To clear up any further confusion, there is WordPress.com and WordPress.org, and they are two different entities.

  We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

  You can find more details about WordPress.com and WordPress.org on this support page:

  https://wordpress.com/support/com-vs-org/.

  I hope that helps :)